Water & Sewer

Water & Sewer

The Town provides regular maintenance of its water and sewer infrastructure to ensure residents have access to clean water and to mitigate sewage disruptions. The Town completes preventative maintenance programs, as well as repairs and manages over 200 kilometers of water and sewer mains, the Waste Water Treatment Facility and the Seal Cove water storage tank.

  • If you see a red flashing light activated at one of the Town’s lift stations, please contact Engineering and Public Works at 709-834-6500 ext. 301 or our after-hours line at 709-834-6529.
  • If you have a concern about water colour, taste, odour, leaks, or sewer backups, please contact Engineering and Public Works at 709-834-6500 ext. 301 or e-mail engineering@conceptionbaysouth.ca.
  • If you suspect a watermain break in your area outside of regular business hours, please call our after-hours line at 709-834-6529.
  • If you would like to submit a water and sewer damage claim, please click here.

Public notices regarding emergency watermain repairs or scheduled water outages are posted in News.  Residents can also sign up for Resident Alerts, to receive time-sensitive notifications affecting the Town of Conception Bay South, including unscheduled disruptions to water services.

General Information

  • Extreme temperature fluctuations in the winter and spring are a leading cause of water disruptions. As the ground freezes and thaws several times it can shift the earth and cause water mains to break.
  • This can be enhanced with significant rainfall events that create elevated groundwater tables and subsurface flows.
  • Air in the pipes can be caused by several factors including one or more leaks in the pipe line. Air pockets create rapid changing pressure fluctuations that may cause weak points in water mains to fail.
  • When disruptions occur as a result of the above, it is not uncommon to have multiple leaks at the same time. Depending on the system layout, one leak may not become apparent until another is repaired.
  • Significant rainfall and thaw will cause many sewer pumping stations to operate in high flow mode. Public may see red lights at pumping stations on or flashing during these times.  If noticed, please contact the Engineering and Public Works Department at 709-834-6500 ext. 301 or the Town’s After-Hours Line at 709-834-6529.

Conception Bay South Water System 

  • The Conception Bay South water system is a gravity fed system from Bay Bulls Big Pond, Regional Water Authority.
  • Due to elevation changes within Conception Bay South, water main pressures range from 50 psi to 150 psi, with short periodic levels lower and higher depending on the season and demand.
  • Due to wide pressure ranges, the Town has multiple Pressure Reducing Valves (PRVs) along transmission lines that manage pressures, the highest pressures being at sea level.
  • There is a regular maintenance program for water infrastructure and specifically an annual PRV inspection completed by an outside party.
  • Water usage is monitored by the Regional Water Authority and any concerning irregularity is reported to the Town immediately.

Water Pressure 

  • During any type of water system disruption, users may notice loss of water pressure or fluctuations, air in their lines, or coloured water.
  • Residential and commercial plumbing systems may experience issues if system components have not been maintained or installed to meet the Town’s normal operating pressures.
  •  The most common reason for residential PRV malfunction is due to debris/dirt.
    • High water pressure: This is normally caused by a malfunctioning Pressure Reducing Valve (PRV) in the home. This is a problem within your home, we suggest you contact a plumber.
    • Low water pressure – single residence only: This is normally caused by a malfunctioning Pressure Reducing Valve (PRV) in the home. This is a problem within your home, we suggest you contact a plumber.
    • Low water pressure – more than one residence: This could be caused by either a water main leak or a malfunction in Town’s infrastructure.  Please contact the Town of Conception Bay South at 834-6500 or after-hours at 834-6529.  For additional help, please email engineering@conceptionbaysouth.ca

Water System Pressure Map
3.9 MB Download

Water main breaks and other water infrastructure failures are unforeseen, and therefore all repairs are emergency in nature. The Town distributes municipal water to the property line and typically the curb stop valve, which is located just inside the property boundary on private property. This allows the property water to be turned off and on.

It is the property owner’s responsibility to install and maintain approved piping and plumbing fixtures beyond the curb stop valve. This may include PRV’s, relief valves, water piping and any other interior fixtures.

It is strongly recommended to check normal operating pressure for your area.  The document above provides pressure information, or you may contact engineering@conceptionbaysouth.ca

The Town completes regular inspections on water infrastructure. Water infrastructure failures are considered nuisances, not negligence on behalf of the Town. Therefore, claims regarding private plumbing and fixtures will be denied.

It is strongly recommended that property owners check the lifespan of key plumbing fixtures and insure pressure ratings are applicable for the Town’s water pressures.

 If you require any further information please read the Town’s water and sewer regulations.

The Town’s Water Conservation Policy is permanently in place to promote wise water use by residents throughout the year. The purpose of the policy is to conserve the environment and water supplies and to avoid a shortage of water in the Town of Conception Bay South. 

The following restrictions apply to Town supplied water including residential, commercial, industrial and institutional uses of water:

  • Effective May 1 to October 1, lawn and garden watering is restricted to the hours between 6:00 a.m. and 8:00 a.m. and 8:00 p.m. and 10:00 p.m. two days a week in accordance with the following schedule:
    • Even street civic numbers between 6 a.m. and 8 a.m. and 8 p.m. and 10 p.m. on Wednesdays and Saturdays
    • Odd street civic numbers between 6 a.m. and 8 a.m. on Wednesdays and Sundays and between 8 p.m. and 10 p.m. Wednesdays and Fridays.
  • Hand watering of trees, shrubs, flowers and vegetable gardens with a water can or hose with an automatic shut off nozzle is permitted at any time.
  • With prior notification to the Town, new lawns and landscaping can be watered daily between 6:00 a.m. and 8:00 a.m. and 8:00 p.m. and 10:00 p.m. (except Sunday evenings) for a period of sixty (60) days following installation and planting.
  • Car washing, including car wash fundraisers, siding and window washing are permitted at any time with the use of a hose with an automatic shut off nozzle.
  • Commercial car washes and commercial high-pressure water uses are exempt from this policy.

As of December 2023, 97% of homes in the Town of Conception Bay South are eligible to connect to water and sewer services. Council is committed to ensuring more residents have access to this fundamental service. The list below identifies town streets that will receive water and sewer upgrades in a priority fashion. 

1. Stagehead Road (water only)
2. Caseys Road
3. Braeside Lane
4. Dicks Place
5. Dicks Lane
6. Craigs Lane
7. CB Highway – Area 3 – Seal Cove high point 200m pass Daniels Rd to west boundary
8. Nugents Road (approximately last 18-20 meters)
9. Yorkshire Road
10. Greenslades Place
11. Wettlaufer Road – completed – private development
12. Seaview Place
13. Emmas Place
14. Jobs Road
15. McCutcheons Road
16. Mulberry Place completed -required under previous phase
17. Somerville Meadows
18. Ashapple Wa
19. Scarlet Place
20. Terminal Road (sewer only)
21. Millicient Place
22. Rees Place/Lander Estates – completed- private development
23. Garden Road (W&S installed from Intersection of Morgans Rd to CBH – PH 44)
24. Garden Place
25. Woodview Place
26. Reubens Place
27. Gully Pond Road from CBH to Gully Pond Place
28. Marvel Place
29. Church Terrace
30. Metcalfes Lane
31. Cross Meadows
32. Taylors Lane
33. Daniels Crescent
34. Lawrence Pond Road – Area 2 – By-Pass Road south
35. Murphys Lane
36. Birchmount Place
37. St. Peters Road
38. Parsons Place
39. Dougs Place
40. Holloway Place
41. Buckingham Drive
42. Harveys Path
43. Shady Lane
44. MunCarter Place
45. Middle Ridge
46. Ancorage Road – Area 2 – Cross Meadows to Minerals Road
47. Minerals Road – Area 2 – the last 150m
48. Sutton Place
49. Stoney Hill Park
50. Kingsway Drive
51. Worsley Drive
52. Villa Nova Road
53. Pomeroy Place
54. Pocket Road
55. Hickory Place
56. Island View Lane
57. Windy Cove Lane (sewer only)
58. Haleys Place (sewer only)
59. Tippett Place
60. Dominion Place
61. Monument Road (last 185m)
62. Gerald Rideouts Road
63. Leisure Lane
64. Misty Lane
65. Lazarus Lane
66. Raven Place
67. Donnybrook Road
68. Snelgrove Place
69. Sylvia Place
70. Maywood Place
71. Lawrence Pond Road W
72. Lawrence Pond Road E
73. Pine Marsh Road
74. Quiet Way
75. Rocky Place
76. Hemlock Place
77. Forest Road
78. Chute Place

 

The Waste Disposal Assistance Program will reimburse residents for part of the cost of pumping out their residential septic tank, as per the following criteria:

(1) Waste disposal must be carried out by a licensed septic disposal contractor.

(2) Maximum rebate shall be 50% of the cost to a maximum amount of $250.00.

(3) Residents must apply to the Town for the rebate and provide original of the invoice from the septic disposal contractor. Rebates for eligible residents shall be available approximately six (6) weeks after submission of a copy of the Contractor’s invoice to the Council office.

(4) Each residence shall be eligible for a rebate a maximum of once every 36 months as dated on the service invoice. Invoices must be submitted for rebate no longer than three (3) months after the service date on the invoice.

(5) Properties where sanitary sewer services are available will only be eligible for the rebate for a period of 12 months following the availability of Town services. Following the 12-month period, rebates will not be available.

(6) This Program has a budget limit determined each year. Rebates shall be available to eligible residents yearly until the budgeted funds are expended, at which time any further rebates will not be available. Residents who wish to avail of this rebate program are advised to check with the Town Hall prior to having their tank pumped to ensure that funds are available.

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