Resident Alert

BE CONNECTED, INFORMED AND PREPARED. SIGN UP TODAY!

In an effort to improve service to residents and businesses, the Town of Conception Bay South is pleased to introduce a new citizen notification system called Resident Alert. All residents and businesses are encouraged to sign up for this free notification system as soon as possible.
Manage My ProfileNotification Sign Up

 

This system allows you to get time-sensitive notifications affecting the Town of Conception Bay South including:

  • Emergency and Safety Alerts
  • Major Traffic Disruptions
  • Unscheduled Disruptions to Water Services
  • Unscheduled Changes to Garbage Collection

How will you be notified?

You can receive notifications through the following methods. You choose how and manage your own profile when you sign up.

  • mobile phone (work and/or personal)
  • text message
  • email (work and/or personal)
  • home phone
  • work phone

Unless there is an emergency, Resident Alert will be used between the hours of 7 a.m. to 9:30 p.m. as required.

BY DEFAULT, ALL NUMBERS LISTED IN THE WHITE PAGES AND YELLOW PAGES FOR CONCEPTION BAY SOUTH RESIDENTS AND BUSINESSES ARE SET UP FOR AUTOMATED PHONE CALLS. HOWEVER, WE ENCOURAGE RESIDENTS TO SIGN UP FOR RESIDENT ALERT TO PROVIDE ADDITIONAL INFORMATION AND AN ALTERNATE METHOD OF CONTACT WHERE POSSIBLE.

How does Resident Alert notification work?

When you sign up, you indicate your first, second and third choice of how you wish to receive alerts. For instance, text may be your first choice, mobile phone your second choice, home phone your third choice, etc.

The system will try your first  choice. If you get this message, you will be prompted to confirm you received this alert. When you confirm alert was received, the system will stop and will not proceed to your second or other choices for contact.

If you do not confirm alert was received, the system will proceed to your second choice for contact. If you confirm you received this alert, the system will stop and will not proceed to your third choice for contact. If you do not confirm you received this alert, the system will proceed to your third choice, and will continue until you have confirmed alert was received or all methods of contact you have signed up for are completed.


What if my neighbourhood is not affected?

Because Resident Alert uses a GIS-based system (Geographic Information System), only the streets that may be affected by a water main break, for instance, will be notified in such situations.

NOTE: Resident Alert is not intended to replace information posted to the Town of Conception Bay South website or provided through the Town’s other communication outlets.  Residents are advised to visit the Town’s website regularly for announcements, upcoming events, services and programs, to like our Facebook page, follow @TownofCBS on Twitter, and to download the Town mobile app from the Apple App Store or Google Play.


SIGN UP NOW

SIGN UP INSTRUCTIONS

Click on “Sign Up Now” button above.

You will be asked to create an account:

  • Create a Username and Password WITH NO SPACES
  • Usernames must be a minimum of 4 acceptable characters. Acceptable characters are: uppercase and lowercase letters, numbers, period, dash (-), underscore (_), and at symbol (@). No other characters or symbols are permitted at this time.
  • Password must be 8 to 64characters long and contain at least one letter and one number. Special characters are permitted, but limited to !@#$%^&*(). Select a security question and enter its answer
  • Enter a Registration Email Address. This address is used to send temporary passwords, if you forget your credentials.
  • Accept the Terms of Use by checking the box.
  • Click “Create Your Account”

Complete Your Profile
After creating your user name and password, you’ll be brought to a page where you can complete your profile. This is where you enter your personal information, including First Name, Last Name and Registration Email.

Next, you will select how you want to receive alerts. Options may include SMS text messages, email, mobile phones, landlines, or a mobile application for Android and iOS devices. The order you set these contact paths will be the order we will try and reach you in the event of an emergency.

You can register as a resident or business
Use your company name for first and last name if registering a business.

Enter any Locations You Care About
We send alerts based on a geographical location on a map. Insert up to five addresses for which you want to receive an alert if the location is affected by an incident or upcoming event. For instance, you may wish to receive alerts about your parents home, school or workplace in Conception Bay South, etc.

IMPORTANT – If the address you provided is not in our database of known addresses for our jurisdiction, you will be presented with other options to add your address into this system, including: selection from a list of suggested addresses,or dropping a pin to select your location on the map (Microsoft Silverlight plug-in is required). You will not receive any location based alerts if you do not provide a complete address.

Congratulations! Once you have finished and saved your account, you have successfully signed up.

 

If you have questions about Resident Alert, please email ResidentAlert@conceptionbaysouth.ca or telephone 834-6500 ext. 701, Monday to Friday, 8:00 a.m. – 4:30 p.m.

DISCLAIMER:

Collection of information within the Resident Alert program is authorized under the Municipalities Act, 1999. Your personal information will be managed under the Access to Information and Protection of Privacy Act and used in the administration of the Resident Alert program. We take our responsibility to safeguard your personal information very seriously.